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Einstein Conversation Insights in Sales Cloud

Einstein Conversation Insights readout from a meeting held in Salesforce Meetings

Einstein Conversation Insights analyzes video call transcripts to visualize trending keywords, such as product names, or types of interactions, such as competitor mentions. By understanding where teams are struggling or what customers want to discuss, managers can customize training and 1:1 coaching to better align to the team’s precise needs when they can’t walk the sales floor.

  • Last updated 1/13/2023
  • Created on 8/25/2020
  • PNG · 2 MB · 2000 X 1402
Tags Artificial Intelligence Customer 360 Customer Engagement Modern Work Sales
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Product: Sales Cloud 8 Assets

This is a screenshot of the Sales Cloud Opportunity Scoring feature This is a screenshot of the Sales Cloud PRM Einstein Discovery feature This is a screenshots of the HVS Cadence work queue This is a screenshots of Sales Cloud growing customers This is a screenshot of the Sales Cloud Einstein Call Coaching feature Animated demo of Salesforce Meetings, part of Sales Cloud Pipeline Inspection, new functionality in Sales Cloud Einstein Conversation Insights readout from a meeting held in Salesforce Meetings
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