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Einstein Conversation Insights in Sales Cloud

Einstein Conversation Insights analyzes video call transcripts to visualize trending keywords, such as product names, or types of interactions, such as competitor mentions. By understanding where teams are struggling or what customers want to discuss, managers can customize training and 1:1 coaching to better align to the team’s precise needs when they can’t walk the sales floor.

  • Last updated 1/13/2023
  • Created on 8/25/2020
  • PNG · 2 MB · 2000 X 1402

Product: Sales Cloud 8 Assets