Attendees at Dreamforce 2023, Salesforce's annual user and developer conference (© Photo by Jakub Mosur Photography)

Attendees at Dreamforce 2023, Salesforce's annual user and developer conference (© Photo by Jakub Mosur Photography)

Attendees at Dreamforce 2023, Salesforce's annual user and developer conference (© Photo by Jakub Mosur Photography)

Attendees at Dreamforce 2023, Salesforce's annual user and developer conference (© Photo by Jakub Mosur Photography)

Attendees at Dreamforce 2023, Salesforce's annual user and developer conference (© Photo by Jakub Mosur Photography)

Salesforce SVP, Trailblazer Community Leah McGowen-Hare speaks at Dreamforce 2023, Salesforce's annual user and developer conference. (© Photo by Jakub Mosur Photography)

Salesforce Chair, CEO, and Co-Founder Marc Benioff speaks at Dreamforce 2023, Salesforce's annual user and developer conference. (© Photo by Jakub Mosur Photography)

Salesforce Chair, CEO, and Co-Founder Marc Benioff speaks at Dreamforce 2023, Salesforce's annual user and developer conference. (© Photo by Jakub Mosur Photography)

Salesforce Chair, CEO, and Co-Founder Marc Benioff speaks at Dreamforce 2023, Salesforce's annual user and developer conference. (© Photo by Jakub Mosur Photography)

Data Cloud harmonizes data from many different sources into a single customer view

Data Cloud enables more powerful applications, like this Cross Sell and Upsell application that is pulling in data from various different products and systems.

A customer profile bringing data from many different systems into one unified view

The Einstein Copilot is a brand new conversational interface for Salesforce

Einstein Copilot helps Customer Service reps with reply recommendations

Einstein Copilot provides Customer Service representatives with a series of action steps following a call, which can be actioned directly in the Einstein 1 Copilot interface

Einstein Copilot plus Data Cloud can proactively alert Sales when a prospect is browsing the company’s website.

Einstein Copilot helps salespeople summarize the previous relationship with a customer

Slack AI is built natively into Slack on its trusted foundation, grounded in a company’s collective knowledge found in Slack, and easy to access in the flow of work.

Features include Channel recaps to instantly deliver highlights on any channel; thread summaries to enable users to get up to sped with just one click; and Search answers to help customers get the most out of their conversational data and all the context it holds from expertise and experiences across the organization

Track projects, like developing new products or marketing campaigns; Manage launches with ease by tracking dependencies and monitoring progress all in Slack; and review approvals and requests with the help of Workflow Builder.

An improved Workflow Builder enables users to connect tools in a few clicks and provides a hub for easier access to workflows. Developers can easily build and deploy custom apps, hosting them in Slack.

Customers can get started quickly with templates, easily access recently run workflows, and explore workflows being used across their organization. They can repurpose automations used by other teams too, easily making a copy of the workflow and customizing the rest in Workflow Builder.

Empower anyone to automate without code using a new and improved Workflow Builder. With connectors from companies like Google Workspace, Atlassian, and Asana, users can integrate multiple tools in a single workflow using a few clicks. Workflow Builder also extends to Salesforce Flow, offering an IT-approved way for users to customize their Slack workflows with admin-approved Salesforce automations.

Customers can get started quickly with templates, easily access recently run workflows, and explore workflows being used across their organization. They can repurpose automations used by other teams too, easily making a copy of the workflow and customizing the rest in Workflow Builder.