Neeracha Taychakhoonavudh - EVP, Global Success & Strategy
Neeracha Taychakhoonavudh is Executive Vice President, Global Success and Strategy at Salesforce. In this role, she leads the Customer Success function as part of the Customer Success Group (CSG), Salesforce’s organization focused on creating sustainable customer success for customers of every size and in every industry. Neeracha’s Success team is comprised of trusted experts focused on creating exceptional customer experiences by accelerating adoption, engagement, and growth for customers of all sizes, as well as creating key innovations and products to enhance that growth.
Neeracha also serves as Executive Advisor for the Salesforce Women’s Network, focused on establishing Salesforce as the leader in attracting, developing and retaining talented women, and is executive sponsor for Asiapacforce, the employee group for members of Asia-Pacific origin and their allies.
Prior to her current role, Neeracha led the Industries Go-to-market team consisting of business units responsible for focus industries such as Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Comms & Media, Travel & Transportation, and Government. Her team of industry experts developed the company’s strategy for each industry, created blueprints and marketing plans, developed sales plays, and engaged with our most important customers.
Prior to that, she managed global partner programs, operations, infrastructure and partner enablement across a global ecosystem of consulting partners and ISVs. She also managed sales strategy and led the M&A integration function, as well as all sales-related events. She began her career at Salesforce in the Customers for Life executive team, focusing on post-sales strategy and operations for consulting, support, renewals and customer success services.
Before joining Salesforce in 2009, Neeracha built her career in high tech at Oracle and at several startups. Neeracha holds a B.A. (International Relations and Economics) and M.B.A. degrees from Stanford University. She has a passion for giving back to the community, and serves as a board member for both the Girl Scouts of Northern California and for Safe & Sound, a San Francisco nonprofit focused on the eradication of child abuse.