80% of IT security leaders believe AI agents introduce new security opportunities
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78% of IT security leaders believe AI agents introduce new security challenges
84% of US business leaders feel AI agents could make data more accessible
Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).
Shoppers’ Top Agent Use Cases
- Answer questions for faster customer service
- Optimize loyalty points
- Complete returns and exchanges
- Secure high-demand products before they sell out
- Buy items when they reach a target price
85% of retailers agree AI advancements are transforming retail.
The average shopper belongs to four loyalty programs.
- 77% of shoppers belong to at least one loyalty program
- 35% of shoppers belong to a loyalty program they’ve never used
Top Retail Industry Opportunities
- Leverage AI
- Implement unified commerce
- Increase e-commerce sales
- Improve customer service
- Increase store associate productivity
Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
75% of retailers say AI agents will be essential for a competitive edge by 2026.
Top Retail Industry Challenges
- Increased competition
- Inflation and high costs
- Rising customer acquisition costs
- Changing consumer behavior
- Costs of returns
YouTube is the most popular social platform for product discovery
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