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84% of US business leaders feel AI agents could make data more accessible
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On average, store associates log into 16 different systems in their daily work — up from 12 in 2023
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Retailers say the #1 benefit of unified commerce is helping power AI
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75% of retailers say AI agents will be essential for a competitive edge by 2026.
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Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
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Top Benefits of AI in Retail:
- Increased employee productivity
- Improved experiences for shoppers
- Increased revenue
- Improved supplier relationships
- Improved employee experience
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89% of retailers with AI say it increases their online sales volume.
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85% of retailers with AI say it reduces their operating costs
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86% of retailers with AI say it will restructure how they operate
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88% of retailers say unified commerce will significantly impact their business objectives
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86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value
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84% of loyalty program members say the programs make them more likely to repurchase
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