Stat Library

84% of US business leaders feel AI agents could make data more accessible

On average, store associates log into 16 different systems in their daily work — up from 12 in 2023

Retailers say the #1 benefit of unified commerce is helping power AI

75% of retailers say AI agents will be essential for a competitive edge by 2026.

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

Top Benefits of AI in Retail:

1. Increased employee productivity
2. Improved experiences for shoppers
3. Increased revenue
4. Improved supplier relationships
5. Improved employee experience

89% of retailers with AI say it increases their online sales volume.

85% of retailers with AI say it reduces their operating costs

86% of retailers with AI say it will restructure how they operate

88% of retailers say unified commerce will significantly impact their business objectives

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

84% of loyalty program members say the programs make them more likely to repurchase