Stat Library

Only 16% of field service organizations say their field and back-office technology are united on a single platform.

44% of service leaders with AI say tech silos have delayed or limited their AI initiatives.

88% of service leaders with AI say they’re prioritizing tech integration to support these initiatives.

86% of HR leaders say that integrating AI agents alongside their existing workforce will be a critical part of their job.

95% of organizations report integration as a hurdle to implementing AI effectively.

97% of IT leaders acknowledge that their organizations struggle with integrating end-user experiences.

71% of applications are not fully integrated or connected in 2025.

IT leaders estimate developers spend 39% of their time on creating custom integrations to deliver new digital capabilities.

53% of SMB leaders say data is often inconsistent across their business tools

At growing SMBs, 66% of leaders describe their tech stack as an integrated suite, vs. 45% of leaders at declining SMBs

97% of execs feel urgency to integrate AI tools.

69% of consumers expect consistent interactions across departments