Stat Library

54% of field service organizations use AI for customer communication, and 51% use it to assist workers in the field.

61% of field service organizations say mobile workers have limited access to relevant customer information while onsite.

49% of field service organizations lack a clear process for converting service visits into sales leads.

Improving customer satisfaction and retention is field service leaders’ top business goal for the year ahead (35%).

Agentic search as the first step in the shopping journey grew 3x year-over-year.

In Q2 2025, AI-referred traffic to commerce sites grew 5.3x year-over-year.

86% of commerce leaders agree LLMs are essential to product discovery within one year.

Consumer product discovery through emerging channels (AI assistants, social media AI, delivery apps) grew 1.4x from August 2025 to May 2026.

Consumer product discovery through traditional search declined 15% from August 2025 to May 2026.

Consumer product discovery through brand-owned properties declined 7% from August 2025 to May 2026.

86% of commerce leaders say AI is raising customer expectations.

61% of commerce leaders say meeting customer expectations is harder than ever.