Stat Library

Service professionals project that AI agents will boost upsell revenue by 15%.

Top service priorities:

1. Improving customer experience
2. Implementing or expanding AI
3. Improving workforce skills

Top AI agent service use cases:

1. Customer FAQ
2. Order inquiries
3. Conversation summaries

81% of service reps with AI say the technology frees them to work on more complex cases.

88% of service leaders with AI say they’re prioritizing tech integration to support these initiatives.

79% of service leaders say investment in AI agents is essential to meet business demands.

85% of field service leaders believe their AI investments will increase over the next year.

82% of service professionals say customer expectations are higher than they used to be.

51% of service leaders with AI say security concerns have delayed or limited their AI initiatives.

44% of service leaders with AI say tech silos have delayed or limited their AI initiatives.

By 2027, AI is expected to handle half of all customer service cases — up from just 30% today.

72% of CFOs think AI agents will transform their business models