Stat Library

84% of data and analytics leaders say their data strategies need an overhaul to reach their AI goals

89% of data and analytics leaders say a strong data foundation is the most critical factor for successful AI

89% of data and analytics leaders believe unified data is key to meeting customer expectations

Data and analytics leaders estimate 19% of company data is siloed, inaccessible, or unusable

Only 29% of enterprise applications are connected (out of an average of 897 applications used)

63% of business leaders describe their organizations as data-driven — up 10 points from 2023.

79% of service leaders say investment in AI agents is essential to meet business demands.

85% of field service leaders believe their AI investments will increase over the next year.

82% of service professionals say customer expectations are higher than they used to be.

51% of service leaders with AI say security concerns have delayed or limited their AI initiatives.

88% of service leaders with AI say they’re prioritizing tech integration to support these initiatives.

81% of service reps with AI say the technology frees them to work on more complex cases.