Stat Library

85% of IT organizations follow a DevSecOps model

95% of field service organizations use AI.

85% of field service organizations plan to increase their AI investment over the next one to two years.

54% of field service organizations use AI for customer communication, and 51% use it to assist workers in the field.

66% of field service leaders say mobile worker turnover has risen over the past two years — including 20% who say it rose significantly.

85% of field service leaders say they have measured the ROI of their AI investment.

40% of field service leaders say they struggle to measure whether AI is working.

Among field service organizations that measure ROI, 43% report higher mobile worker productivity from AI — the most common benefit realized.

39% of field service organizations that measure ROI report reduced mobile worker turnover from AI.

57% of field service organizations using AI-powered scheduling and dispatch report higher revenue per job.

61% of field service organizations say mobile workers have limited access to relevant customer information while onsite.

49% of field service organizations lack a clear process for converting service visits into sales leads.