Stat Library

60% of consumers say advances in AI make trust even more important

72% of consumers trust companies less than they did a year ago

65% of consumers feel companies are reckless with customer data

69% of consumers expect consistent interactions across departments

43% of Gen Z and millennials say AI raises the bar for customer experiences, compared to just 32% of baby boomers

34% of consumers would work with an AI agent instead of a person to avoid repeating themselves

30% of consumers would work with an AI agent instead of a person for faster service

• Among Gen Z and millennials: 37%

25% of consumers would share their personal information with an AI agent so it can better anticipate their needs.

• Among Gen Z and millennials: 31%

73% of consumers want to know if they’re communicating with an AI agent.

45% of consumers are more likely to use an AI agent if there’s a clear escalation path.

44% of consumers are more likely to use an AI agent if its logic is clearly explained.

Curiosity is Gen Z and millennials’ top sentiment about the future of AI