Stat Library

42% of organizations have AI natively embedded across their business applications.

Organizations use an average of 58 business applications.

AI user adoption reaches 55% when AI is natively embedded in core systems, versus 47% when connected outside them.

Organizations with lighter governance reach AI agent ROI in 7.2 months, versus 9.3 months for those with heavier governance.

The primary determinants of success are clean, accessible data; narrowly defined agent scope; and human escalation paths established in advance.

Professional and business services organizations are the fastest to AI agent ROI, at 6.5 months, while high tech is among the slowest, at 10.1 months.

Financial services, retail, manufacturing, and high tech / technology lead all industries in full AI agent deployment.

Retailers using AI agents grow online sales at 4x the rate of those that don’t.

95% of field service organizations use AI.

85% of field service organizations plan to increase their AI investment over the next one to two years.

54% of field service organizations use AI for customer communication, and 51% use it to assist workers in the field.

85% of field service leaders say they have measured the ROI of their AI investment.