Stat Library

47% of customers are willing to pay extra for better customer service, including:

• 35% of baby boomers
• 46% of Gen X
• 59% of millennials
• 48% of Gen Z

74% of customers are concerned about unethical use of artificial intelligence.

63% of customers are concerned about bias in AI.

77% of customers expect to interact with someone immediately when they contact a company.

80% of customers say customer experiences should be better considering all the data companies collect.

61% of customers say most companies treat them as a number.

68% of business buyers say there are more stakeholders involved in purchase decisions than there used to be.

63% of business buyers say most customer experiences fall short of what they know is possible.

58% of salespeople agree generative AI helps or will help them increase productivity

35% of sales teams are using or experimenting with generative AI

73% of sales professionals say generative AI introduces new security risks.

28% of desk workers don’t feel trusted by their employers.