55% of service professionals don’t know how to safely use generative AI.
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53% of salespeople don’t know how to get the most value out of generative AI.
60% of service professionals don’t know how to get the most value out of generative AI.
54% of service professionals don’t know how to effectively use generative AI.
49% of salespeople don’t know how to safely use generative AI.
Desk workers estimate generative AI will save them five hours per week.
61% of desk workers use or plan to use generative AI.
58% of desk workers who plan to use generative AI don’t know how to use it safely.
73% of desk workers believe generative AI introduces new security risks.
54% of desk workers worry generative AI outputs are inaccurate.
59% of desk workers worry generative AI outputs are biased.
Desk workers say the following is necessary for them to successfully use generative AI:
- Human oversight (60%)
- Enhanced security measures (59%)
- Trusted customer data (58%)
- Ethical use guidelines (58%)
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