Stat Library

81% of service reps with AI say the technology frees them to work on more complex cases.

Top AI agent service use cases:

1. Customer FAQ
2. Order inquiries
3. Conversation summaries

Top service priorities:

1. Improving customer experience
2. Implementing or expanding AI
3. Improving workforce skills

Service professionals project that AI agents will boost upsell revenue by 15%.

44% of service leaders with AI say tech silos have delayed or limited their AI initiatives.

By 2027, AI is expected to handle half of all customer service cases — up from just 30% today.

61% of CFOs say AI agents are changing how they evaluate technology ROI

64% of CFOs say AI agents are changing their perspective on how their business spends money

4% of CFOs describe their AI strategy as conservative — down from 70% in 2020

78% of CFOs say they’re increasingly using AI to make business decisions

Top tasks CFOs will delegate to AI:

1. Risk assessments
2. Financial forecasting
3. Expense management

74% of CFOs believe AI agents will drive revenue