Stat Library

89% of data and analytics leaders say a strong data foundation is the most critical factor for successful AI

89% of data and analytics leaders with AI in production say they’ve experienced inaccurate or misleading AI outputs

55% of data and analytics leaders at companies training their own models report they’ve wasted significant resources doing so with bad data

88% of data and analytics leaders say AI demands entirely new approaches to governance and security

63% of data and analytics leaders say their companies struggle to drive business priorities with data

49% of business leaders say they can reliably generate timely insights

79% of service leaders say investment in AI agents is essential to meet business demands.

85% of field service leaders believe their AI investments will increase over the next year.

82% of service professionals say customer expectations are higher than they used to be.

81% of service representatives say building relationships with customers is an important part of their job.

Service representatives spend only 46% of their time working directly with customers.

65% of service leaders expect case volume to increase over the next year.