Stat Library

Consumers’ #1 frustration with organizations is disconnected experiences.

61% of consumers expect instant responses with up-to-date information when interacting across departments.

76% of consumers say they will remain loyal to companies that provide better data security.

65% of consumers say they will remain loyal to companies that offer a more personalized experience.

81% of consumers are reassessing their overall spending over the next 12 months.

Top factors in consumers’ purchase decisions:

1. Value for money
2. Meeting needs quickly

70% of consumers are reassessing their spending on media and entertainment due to economic conditions.

77% of consumers are reassessing their spending on travel and hospitality due to economic conditions.

57% of adults say businesses are responsible for considering the impact of their actions on local communities.

60% of adults say businesses are responsible for considering the impact of their actions on the natural environment.

77% of adults say businesses aren’t doing enough to address the world’s challenges.

Top factors defining exceptional employee experience, according to US knowledge workers:

1. Flexible work location
2. A team that works well together
3. A sense of purpose in my work