Stat Library

US technicians and tradespeople estimate AI agents could take 35% of their administrative tasks off their plate — saving over 2 hours per employee, per standard 40-hour work week.

US tradespeople and technicians waste over 7 hours per week on administrative tasks.

Americans say the most important improvements the public sector can make to its service delivery are:

• (1, tied) reduce the number of steps required to address their needs
• (1, tied) speed up response times
• (3) Offer services that better address individuals’ unique needs
• (4) Proactively reach out with relevant info or services
• (5) Offer 24/7 support

54% of Americans say they’d likely work with an AI agent to complete government forms

73% of Americans wish the government would proactively offer more relevant services

88% of Americans are interested in being automatically enrolled in government programs they qualify for

35% of Americans say its hard to find public services relevant to their individual needs

87% of Americans say they would use an AI agent to navigate public sector processes

46% of Americans find interacting with the government when they have questions or need help challenging

41% of Americans say they’ve missed deadlines due to complicated or confusing government interactions.

88% of Americans are interested in having pre-filled forms for government services

89% of Americans are interested in automatic emergency response coordination