Stat Library

87% of Americans say they would use an AI agent to navigate public sector processes

46% of Americans find interacting with the government when they have questions or need help challenging

35% of Americans say its hard to find public services relevant to their individual needs

41% of Americans say they’ve missed deadlines due to complicated or confusing government interactions.

73% of Americans wish the government would proactively offer more relevant services

Americans say the most important improvements the public sector can make to its service delivery are:

• (1, tied) reduce the number of steps required to address their needs
• (1, tied) speed up response times
• (3) Offer services that better address individuals’ unique needs
• (4) Proactively reach out with relevant info or services
• (5) Offer 24/7 support

88% of Americans are interested in being automatically enrolled in government programs they qualify for

88% of Americans are interested in having pre-filled forms for government services

89% of Americans are interested in automatic emergency response coordination

Americans top concerns with using AI agents to interact with the public sector are:

1. Loss of human connection
2. Getting inaccurate information
3. Data security risks
4. Lack of accountability
5. Lack of transparency

54% of Americans say they’d likely work with an AI agent to complete government forms

Americans estimate 62% of their time filing taxes is wasted answering confusing or redundant questions