Stat Library

39% of field service organizations that measure ROI report reduced mobile worker turnover from AI.

57% of field service organizations using AI-powered scheduling and dispatch report higher revenue per job.

61% of field service organizations say mobile workers have limited access to relevant customer information while onsite.

49% of field service organizations lack a clear process for converting service visits into sales leads.

Only 16% of field service organizations say their field and back-office technology are united on a single platform.

Improving customer satisfaction and retention is field service leaders’ top business goal for the year ahead (35%).

52% of field service organizations still use spreadsheets to manage field assets, and 43% rely on manual or paper logs.

Agentic search as the first step in the shopping journey grew 3x year-over-year.

In Q2 2025, AI-referred traffic to commerce sites grew 5.3x year-over-year.

86% of commerce leaders agree LLMs are essential to product discovery within one year.

Consumer product discovery through emerging channels (AI assistants, social media AI, delivery apps) grew 1.4x from August 2025 to May 2026.

Consumer product discovery through traditional search declined 15% from August 2025 to May 2026.