95% of automotive companies use third-party customer data to support their marketing.
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Only 46% of automotive companies report having comprehensive customer data.
67% of consumers say they would pay more for the benefits of 5G.
62% of customers feel satisfied with their communications provider.
33% of consumers prefer OTT services (e.g., Hulu, Netflix, Amazon) over cable.
50% of wireless customers and 47% of cable customers say they get the best service when they threaten to switch providers.
Just 22% of customers say their communications providers’ self-service options are excellent.
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