Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
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Retailers view leveraging AI as their #1 opportunity.
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84% of retailers currently use AI.
- Only 2% of retailers say they have no plans to use AI.
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76% of retailers are increasing their AI investments
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Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).
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86% of retailers with AI say it will restructure how they operate
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39% of shoppers have used AI to discover new products
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94% of medical professionals say AI agents would be valuable for care coordination
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63% of developers believe AI agents would improve app development speed
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96% of developers expect AI to improve the developer experience
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77% of developers believe low-code/no-code tools help democratize AI
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92% of developers expect AI agents to help advance their careers
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