Top service priorities:
- Improving customer experience
- Implementing or expanding AI
- Improving workforce skills
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Service professionals project that AI agents will boost upsell revenue by 15%.
61% of CFOs say AI agents are changing how they evaluate technology ROI
64% of CFOs say AI agents are changing their perspective on how their business spends money
4% of CFOs describe their AI strategy as conservative — down from 70% in 2020
78% of CFOs say they’re increasingly using AI to make business decisions
Top tasks CFOs will delegate to AI:
- Risk assessments
- Financial forecasting
- Expense management
74% of CFOs believe AI agents will drive revenue
72% of CFOs think AI agents will transform their business models
80% of IT security leaders believe AI agents introduce new security opportunities
100% of IT security leaders believe AI agents can improve at least one security concern
78% of IT security leaders believe AI agents introduce new security challenges
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