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| Stat | Report | Month/Year | |
|---|---|---|---|
| 49% of the general population would use generative AI if it was integrated into the technology they already use | Generative AI Snapshot: AI Divide | 09/2023 | |
| Generative AI use by country: 73% of India, 49% of Australia, 45% of the US, 29% of the UK | Generative AI Snapshot: AI Divide | 09/2023 | |
| 49% of the general population uses generative AI, and 34% uses it every day. | Generative AI Snapshot: AI Divide | 09/2023 | |
| 52% of generative AI users say their usage is increasing. | Generative AI Snapshot: AI Divide | 09/2023 | |
| 64% of non-users of generative AI say they would use the technology more if it was safe/secure. | Generative AI Snapshot: AI Divide | 09/2023 | |
| 79% of customers expect consistent interactions across departments. | State of the Connected Customer | 08/2023 | |
| 61% of customers say most companies treat them as a number. | State of the Connected Customer | 08/2023 | |
| 68% of business buyers say there are more stakeholders involved in purchase decisions than there used to be | State of the Connected Customer | 08/2023 | |
| 63% of business buyers say most customer experiences fall short of what they know is possible. | State of the Connected Customer | 08/2023 | |
| 63% of customers are concerned about bias in AI. | State of the Connected Customer | 08/2023 | |
| 77% of customers expect to interact with someone immediately when they contact a company | State of the Connected Customer | 08/2023 | |
| 80% of customers say customer experiences should be better considering all the data companies collect | State of the Connected Customer | 08/2023 |