Stat Library

81% of service reps with AI say the technology frees them to work on more complex cases.

Top AI agent service use cases:

1. Customer FAQ
2. Order inquiries
3. Conversation summaries

Top service priorities:

1. Improving customer experience
2. Implementing or expanding AI
3. Improving workforce skills

By 2027, AI is expected to handle half of all customer service cases — up from just 30% today.

Teams using process automation:

• Engineering: 71%
• IT: 68%
• Design: 57%
• Marketing: 47%
• Customer service: 43%
• Sales: 36%

US tradespeople and technicians waste over 7 hours per week on administrative tasks.

US technicians and tradespeople estimate AI agents could take 35% of their administrative tasks off their plate — saving over 2 hours per employee, per standard 40-hour work week.

81% of US tradespeople and technicians work overtime on administrative tasks at least monthly.

81% of US tradespeople and technicians think AI agents can help them do their jobs more efficiently.

80% of US technicians and tradespeople think AI agents would allow for greater focus on the more fulfilling aspects of their jobs.

37% of US tradespeople and technicians say administrative tasks keep them from their real work.

66% US tradespeople and technicians feel burned out at least monthly.