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Stat Source Month/Year
Service agents spend just 39% of their time working with customers State of Service 04/2024
93% of service professionals with AI say the technology saves them time State of Service 04/2024
93% of service ops professionals say there’s a strong push right now to improve efficiency. State of Service 04/2024
83% of service organizations plan to increase investments in automation this year State of Service 04/2024
58% of service organizations use process or workflow automation. State of Service 09/2022
98% of service professionals that use automation say it saves time (50% say major improvement). State of Service 09/2022
98% of service professionals that use automation say it improves connection with other departments (48% say major improvement). State of Service 09/2022
98% of service professionals that use automation say it reduces errors (47% say major improvement). State of Service 09/2022
98% of service professionals that use automation say it improves their focus on customers (47% say major improvement). State of Service 09/2022
98% of service professionals that use automation say it gives time for new projects (46% say major improvement). State of Service 09/2022
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