75% of retailers say AI agents will be essential for a competitive edge by 2026.
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Retailers say the #1 benefit of unified commerce is helping power AI
Only 17% of store associates have access to a unified view of customer data
53% of shoppers use social platforms to discover products, up from 46% in 2023.
- 76% of Gen Z vs. 36% of baby boomers
25% of shoppers use social platforms to purchase products
Top Retail Industry Challenges
- Increased competition
- Inflation and high costs
- Rising customer acquisition costs
- Changing consumer behavior
- Costs of returns
YouTube is the most popular social platform for product discovery
40% of Gen Z uses TikTok to discover products, vs. 4% of baby boomers.
86% of retailers with AI say it will restructure how they operate
Retailers view leveraging AI as their #1 opportunity.
94% of medical professionals say AI agents would be valuable for care coordination
96% of developers expect AI to improve the developer experience
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