88% of retailers say unified commerce will significantly impact their business objectives
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Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
75% of retailers say AI agents will be essential for a competitive edge by 2026.
Retailers say the #1 benefit of unified commerce is helping power AI
Only 17% of store associates have access to a unified view of customer data
53% of shoppers use social platforms to discover products, up from 46% in 2023.
- 76% of Gen Z vs. 36% of baby boomers
25% of shoppers use social platforms to purchase products
Top Retail Industry Challenges
- Increased competition
- Inflation and high costs
- Rising customer acquisition costs
- Changing consumer behavior
- Costs of returns
Retailers view leveraging AI as their #1 opportunity.
YouTube is the most popular social platform for product discovery
40% of Gen Z uses TikTok to discover products, vs. 4% of baby boomers.
94% of medical professionals say AI agents would be valuable for care coordination
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