85% of retailers with AI say it reduces their operating costs
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86% of retailers with AI say it will restructure how they operate
85% of retailers agree AI advancements are transforming retail.
84% of loyalty program members say the programs make them more likely to repurchase
The average shopper belongs to four loyalty programs.
- 77% of shoppers belong to at least one loyalty program
- 35% of shoppers belong to a loyalty program they’ve never used
67% of retailers offer a loyalty program, and 29% plan to introduce one in the next 24 months.
Gen Z shoppers are 3.2x more likely than baby boomers to value experiential benefits in loyalty programs, like exclusive events and in-store classes.
Top Retail Industry Opportunities
- Leverage AI
- Implement unified commerce
- Increase e-commerce sales
- Improve customer service
- Increase store associate productivity
Store associates spend just 28% of their time on checkout duties
89% of retailers say the role of store associates is getting broader
81% of retailers say inefficient processes & technology drain store associate productivity
On average, store associates log into 16 different systems in their daily work — up from 12 in 2023
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