Stat Library

81% of HR leaders are either already reskilling (20%) or plan to reskill (61%) employees for roles with better future opportunities.

88% of HR leaders say redeployment is more cost-effective than hiring outside the business for new roles.

75% of HR leaders say AI agents will increase the need for soft skills at their organization.

HR leaders rank AI literacy as the #1 skill workers need as businesses move into the agentic economy.

84% of US business leaders feel AI agents could make data more accessible

39% of shoppers have used AI to discover new products

54% of Gen Z shoppers have used AI to discover new products

Gen Z shoppers are 10x more likely than baby boomers to frequently use AI to discover new products (20% vs. 2%)

Gen Z shoppers are 2.7x as likely as baby boomers to want product recommendations from AI agents (63% vs 23%).

Shoppers’ Top Agent Use Cases

1. Answer questions for faster customer service
2. Optimize loyalty points
3. Complete returns and exchanges
4. Secure high-demand products before they sell out
5. Buy items when they reach a target price

Top Factors That Increase Shoppers’ Trust in AI Agents

1. Data privacy and security protections
2. Ability to easily turn it off/on
3. Require approval before any purchase
4. Transparency over how data is used
5. Available human customer service backup

84% of retailers currently use AI.

• Only 2% of retailers say they have no plans to use AI.