New store associates spend 26 hours on technology training in their first month
Stat Library
Only show stats with visualizations
86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value
88% of retailers say unified commerce will significantly impact their business objectives
Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
75% of retailers say AI agents will be essential for a competitive edge by 2026.
Retailers say the #1 benefit of unified commerce is helping power AI
Only 17% of store associates have access to a unified view of customer data
53% of shoppers use social platforms to discover products, up from 46% in 2023.
- 76% of Gen Z vs. 36% of baby boomers
25% of shoppers use social platforms to purchase products
Top Retail Industry Challenges
- Increased competition
- Inflation and high costs
- Rising customer acquisition costs
- Changing consumer behavior
- Costs of returns
Retailers view leveraging AI as their #1 opportunity.
YouTube is the most popular social platform for product discovery
Bookmark This Page
Quickly find the exact stat you need. All stats may be published freely as long as they're properly cited. All data is global (unless indicated otherwise), double-blind, and product-agnostic.
News & Insights
Get the latest news and behind-the-scenes insights from Salesforce.