Stat Library

71% of all customer engagements occur in a digital format.

97% of IT leaders acknowledge that their organizations struggle with integrating end-user experiences.

71% of applications are not fully integrated or connected in 2025.

87% of IT leaders agree that API management within their organization could be improved.

IT leaders estimate developers spend 39% of their time on creating custom integrations to deliver new digital capabilities.

90% of constituents would use an AI agent to interact with the public sector

81% of SMB leaders are optimistic about the future of their business

Top priorities for growing SMBs:

1. Improve customer experience
2. Improve existing technology
3. Implement new technology

51% of SMB leaders worry their company will fall behind when it comes to technology.

76% of SMBs are spending more on technology now than they did last year, and only 5% are cutting back.

88% of growing SMBs are increasing their technology spending this year, vs. 46% of declining SMBs.

73% of leaders of growing SMBs say they keep pace with larger businesses when it comes to technology, vs. 42% of leaders at declining SMBs.