Store associates spend just 28% of their time on checkout duties
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89% of retailers say the role of store associates is getting broader
81% of retailers say inefficient processes & technology drain store associate productivity
On average, store associates log into 16 different systems in their daily work — up from 12 in 2023
New store associates spend 26 hours on technology training in their first month
86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value
88% of retailers say unified commerce will significantly impact their business objectives
Top 5 Agent Use Cases in Retail
- Customer service
- Merchant assistance
- Marketing
- Employee training
- Inventory management
75% of retailers say AI agents will be essential for a competitive edge by 2026.
Retailers say the #1 benefit of unified commerce is helping power AI
Only 17% of store associates have access to a unified view of customer data
53% of shoppers use social platforms to discover products, up from 46% in 2023.
- 76% of Gen Z vs. 36% of baby boomers
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