95% of organizations report integration as a hurdle to implementing AI effectively.
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The average enterprise uses 897 apps.
71% of all customer engagements occur in a digital format.
97% of IT leaders acknowledge that their organizations struggle with integrating end-user experiences.
71% of applications are not fully integrated or connected in 2025.
87% of IT leaders agree that API management within their organization could be improved.
IT leaders estimate developers spend 39% of their time on creating custom integrations to deliver new digital capabilities.
90% of constituents would use an AI agent to interact with the public sector
81% of SMB leaders are optimistic about the future of their business
Top priorities for growing SMBs:
- Improve customer experience
- Improve existing technology
- Implement new technology
51% of SMB leaders worry their company will fall behind when it comes to technology.
76% of SMBs are spending more on technology now than they did last year, and only 5% are cutting back.
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