Stat Library

81% of SMB leaders are optimistic about the future of their business

Top priorities for growing SMBs:

1. Improve customer experience
2. Improve existing technology
3. Implement new technology

51% of SMB leaders worry their company will fall behind when it comes to technology.

76% of SMBs are spending more on technology now than they did last year, and only 5% are cutting back.

88% of growing SMBs are increasing their technology spending this year, vs. 46% of declining SMBs.

73% of leaders of growing SMBs say they keep pace with larger businesses when it comes to technology, vs. 42% of leaders at declining SMBs.

53% of SMB leaders say data is often inconsistent across their business tools

46% of SMB leaders feel overwhelmed by too many business tools

44% of SMB leaders say there isn’t time to master all the technology their company uses

At growing SMBs, 66% of leaders describe their tech stack as an integrated suite, vs. 45% of leaders at declining SMBs

SMB leaders say their #1 technology challenge is security.

SMBs’ top factors for evaluating new technology:

1. AI capabilities
2. Ease of use
3. Price