87% of IT leaders agree that API management within their organization could be improved.
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IT leaders estimate developers spend 39% of their time on creating custom integrations to deliver new digital capabilities.
90% of constituents would use an AI agent to interact with the public sector
81% of SMB leaders are optimistic about the future of their business
Top priorities for growing SMBs:
- Improve customer experience
- Improve existing technology
- Implement new technology
51% of SMB leaders worry their company will fall behind when it comes to technology.
76% of SMBs are spending more on technology now than they did last year, and only 5% are cutting back.
88% of growing SMBs are increasing their technology spending this year, vs. 46% of declining SMBs.
73% of leaders of growing SMBs say they keep pace with larger businesses when it comes to technology, vs. 42% of leaders at declining SMBs.
53% of SMB leaders say data is often inconsistent across their business tools
46% of SMB leaders feel overwhelmed by too many business tools
44% of SMB leaders say there isn’t time to master all the technology their company uses
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