Stat Library

52% of IT security leaders aren’t sure they can deploy AI agents with the right guardrails

80% of customer service professionals with AI agents personally trust AI agents for complex troubleshooting.

66% of customer service professionals say their organization uses AI agents — up from 39% in 2025.

85% of customer service professionals say their organizations use at least one form of AI.

89% of customer service professionals with AI agents say their organization would benefit from expanding AI agent use.

62% of customer service leaders with AI expect growth in specialist service rep roles.

74% of customer service professionals with AI agents personally trust AI agents for sensitive requests.

Customer satisfaction is the #1 improved KPI after customer service organizations deploy AI agents.

97% of customer service leaders with AI say it’s impacting their approach to workforce planning.

61% of customer service leaders with AI expect growth in AI architect roles.

65% of customer service professionals say their customers fully trust AI.

59% of customer service leaders say data readiness is a major blocker to AI — vs. 72% of service operations professionals.