Stat Library

Only 12% of IT teams can support all AI-related requests they receive

In January 2024, 26% of employees used AI for work — up from 21% just four months prior.

54% of revenue is expected to come from digital channels by 2025 (up from 42% in 2023)

Top 3 ecommerce organizational priorities:

1. Implementing artificial intelligence
2. Growing revenue
3. Expanding customer base

Top 3 ecommerce organizational challenges:

1. Inflation
2. Changes in customer behavior
3. Competitive pressures

AI adoption among ecommerce organizations:

• 29%: Fully implemented
• 48%: Experimenting
• 20%: Evaluating
• 3%: No intentions to use

Ecommerce professionals using AI estimate an average savings of 6.4 hours per week.

Top 3 factors of a good ecommerce experience:

1. Easy site navigation
2. Good search functionality
3. Fast load times

36% of ecommerce organizations experienced a site outage within the past year.

Extent to which ecommerce organizations sell internationally:

1. 34% domestic sales only
2. 33% select international countries
3. 33% wherever legally allowed

Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally.

95% of ecommerce professionals say customer service drives incremental revenue.