Only 12% of IT teams can support all AI-related requests they receive
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87% of IT professionals feel generative AI has met or exceeded its hype.
79% of IT professionals are increasingly pressuring teams to implement generative AI.
In January 2024, 26% of employees used AI for work — up from 21% just four months prior.
54% of revenue is expected to come from digital channels by 2025 (up from 42% in 2023)
Top 3 ecommerce organizational priorities:
- Implementing artificial intelligence
- Growing revenue
- Expanding customer base
Top 3 ecommerce organizational challenges:
- Inflation
- Changes in customer behavior
- Competitive pressures
Ecommerce professionals using AI estimate an average savings of 6.4 hours per week.
Top 3 factors of a good ecommerce experience:
- Easy site navigation
- Good search functionality
- Fast load times
36% of ecommerce organizations experienced a site outage within the past year.
Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally.
95% of ecommerce professionals say customer service drives incremental revenue.
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