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| Stat | Report | Month/Year | |
|---|---|---|---|
| 29% of shoppers have researched a product using their mobile device while in-store. | Connected Shoppers | 11/2021 | |
| Shoppers who say the following make them more likely to buy: Free shipping (75%), Simple and/or free returns (60%) Loyalty/rewards programs (56%) | Connected Shoppers | 11/2021 | |
| Actions consumers would take for rewards: Provide their birth date (67%), Download an app (57%), Provide their phone number for texts (51%), Write an online review (47%). | Connected Shoppers | 11/2021 | |
| 55% of retail executives say their organization is planning a unified engagement platform. | Connected Shoppers | 11/2021 | |
| 67% of SMB leaders say community support has been important to their company’s survival, | Small and Medium Business Trends | 09/2021 | |
| 69% of SMBs say government support has been important to their company’s survival | Small and Medium Business Trends | 09/2021 | |
| 72% of SMBs have increased their company’s online presence over the past year | Small and Medium Business Trends | 09/2021 | |
| 79% of SMBs plan to offer contactless services permanently. This is higher in given industries like consumer goods (96%), retail (91%), financial services (86%), and travel & hospitality (78%). | Small and Medium Business Trends | 09/2021 | |
| 53% of SMBs use customer service software. | Small and Medium Business Trends | 09/2021 | |
| 44% of SMB owners/leaders believe their employees expect the ability to work remotely. | Small and Medium Business Trends | 09/2021 | |
| 62% of SMBs say their business could not have survived the pandemic using technology from a decade ago. | Small and Medium Business Trends | 09/2021 | |
| 71% of SMBs say their customers expect online transactions. | Small and Medium Business Trends | 09/2021 |