Stat Library

Top 3 ecommerce organizational challenges:

1. Inflation
2. Changes in customer behavior
3. Competitive pressures

AI adoption among ecommerce organizations:

• 29%: Fully implemented
• 48%: Experimenting
• 20%: Evaluating
• 3%: No intentions to use

Ecommerce professionals using AI estimate an average savings of 6.4 hours per week.

Top 3 factors of a good ecommerce experience:

1. Easy site navigation
2. Good search functionality
3. Fast load times

36% of ecommerce organizations experienced a site outage within the past year.

Extent to which ecommerce organizations sell internationally:

1. 34% domestic sales only
2. 33% select international countries
3. 33% wherever legally allowed

Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally.

95% of ecommerce professionals say customer service drives incremental revenue.

Only 5% of organizations can make changes to their digital storefront within minutes.

Ecommerce organizations accepting the following payment types:

1. Credit cards: 76%
2. Bank transfers: 70%
3. PayPal: 70%
4. Apple Pay: 64%
5. Payment installments: 58%
6. Loyalty points: 55%
7. Gift cards: 49%
8. Cryptocurrency: 30%

Employees who feel pressured to work after hours report 20% lower productivity throughout the day.

37% of desk workers log on outside of their company’s standard hours at least weekly — 54% of whom say it’s because they feel pressured to, not because they choose to.