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Stat | Source | Month/Year | |
---|---|---|---|
98% of service professionals that use automation say it improves their focus on customers (47% say major improvement). | State of Service | 09/2022 | |
98% of service professionals that use automation say it gives time for new projects (46% say major improvement). | State of Service | 09/2022 | |
86% of IT leaders agree that improved customer-facing technology is critical for their organization to compete. | IT Leaders Pulse | 08/2022 | |
86% of IT leaders agree that the experience an organization provides is as important as its products and services. | IT Leaders Pulse | 08/2022 | |
80% of IT leaders seek developer talent from non-traditional backgrounds. | IT Leaders Pulse | 08/2022 | |
98% of IT leaders say attracting IT talent influences their technology investment choices. | IT Leaders Pulse | 08/2022 | |
96% of IT organizations use low- and no-code development tools, 36% of whom plan to increase their use over the next 12 months. | IT Leaders Pulse | 08/2022 | |
67% of IT leaders have automated IT operations. | IT Leaders Pulse | 08/2022 | |
83% of IT leaders say public concerns over data privacy prompted increases in security and governance investments. | IT Leaders Pulse | 08/2022 | |
91% of IT leaders say existing IT processes hinder productivity. | IT Leaders Pulse | 08/2022 | |
97% of IT leaders say the 'Great Resignation' created skills gaps in their departments. | IT Leaders Pulse | 08/2022 | |
53% of IT leaders provide non-technical employees with automation tools to meet their own needs. | IT Leaders Pulse | 08/2022 |