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Stat Source Month/Year
98% of service professionals that use automation say it improves their focus on customers (47% say major improvement). State of Service 09/2022
98% of service professionals that use automation say it gives time for new projects (46% say major improvement). State of Service 09/2022
86% of IT leaders agree that improved customer-facing technology is critical for their organization to compete. IT Leaders Pulse 08/2022
86% of IT leaders agree that the experience an organization provides is as important as its products and services. IT Leaders Pulse 08/2022
80% of IT leaders seek developer talent from non-traditional backgrounds. IT Leaders Pulse 08/2022
98% of IT leaders say attracting IT talent influences their technology investment choices. IT Leaders Pulse 08/2022
96% of IT organizations use low- and no-code development tools, 36% of whom plan to increase their use over the next 12 months. IT Leaders Pulse 08/2022
67% of IT leaders have automated IT operations. IT Leaders Pulse 08/2022
83% of IT leaders say public concerns over data privacy prompted increases in security and governance investments. IT Leaders Pulse 08/2022
91% of IT leaders say existing IT processes hinder productivity. IT Leaders Pulse 08/2022
97% of IT leaders say the 'Great Resignation' created skills gaps in their departments. IT Leaders Pulse 08/2022
53% of IT leaders provide non-technical employees with automation tools to meet their own needs. IT Leaders Pulse 08/2022
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