Stat Library

77% of customers expect to interact with someone immediately when they contact a company.

80% of customers say the experience a company provides is as important as its products and services.

73% of customers expect better personalization as technology advances.

81% of customers expect faster service as technology advances.

58% of salespeople agree generative AI helps or will help them increase productivity

35% of sales teams are using or experimenting with generative AI

73% of sales professionals say generative AI introduces new security risks.

Desk workers who feel trusted by their employers report:

• 4.3x greater satisfaction
• 4.2x better sense of belonging
• 2.3x lower stress and anxiety levels/li>
• 2.1x better access to relevant people, files and resources
• 2.1x better focus
• 2x higher productivity

28% of desk workers don’t feel trusted by their employers.

61% of salespeople say generative AI will help them better serve customers.

61% of salespeople believe generative AI will help them sell efficiently.

63% of service professionals say generative AI will help them serve customers faster.