Stat Library

63% of service professionals say generative AI will help them serve customers faster.

48% of service professionals worry they will lose their job if they don’t learn how to use generative AI.

39% of salespeople worry they will lose their job if they don’t learn how to use generative AI.

63% of salespeople say their company data is not properly set up for generative AI.

58% of service professionals say their company data is not properly set up for generative AI.

63% of salespeople expect generative AI learning opportunities from their employer.

67% of salespeople say their employer doesn’t provide generative AI training.

57% of service professionals expect generative AI learning opportunities from their employer.

64% of service professionals say their employer doesn’t provide generative AI training.

47% of salespeople don’t know how to effectively use generative AI.

54% of service professionals don’t know how to effectively use generative AI.

49% of salespeople don’t know how to safely use generative AI.