Stat Library

Generative AI use by country:

• 73% of India
• 49% of Australia
• 45% of the US
• 29% of the UK

49% of the general population uses generative AI, and 34% uses it every day.

Cost of living is the top factor impacting consumer priorities.

81% of customers expect faster service as technology advances.

73% of customers expect better personalization as technology advances.

65% of customers expect companies to adapt to their changing needs and preferences.

74% of customers expect to be able to do anything online that they can do in-person or by phone.

61% of Gen Z prefers to engage digitally, compared to 38% of baby boomers.

53% of customers expect companies to anticipate their needs, but only 33% say most companies address service issues proactively.

47% of customers are willing to pay extra for better customer service, including:

• 35% of baby boomers
• 46% of Gen X
• 59% of millennials
• 48% of Gen Z

74% of customers are concerned about unethical use of artificial intelligence.

63% of customers are concerned about bias in AI.