Stat Library

82% of service professionals say customer expectations are higher than they used to be.

70% of service leaders expect their budget to increase over the next year.

12% of service employees left their company over the past year.

51% of service leaders with AI say security concerns have delayed or limited their AI initiatives.

44% of service leaders with AI say tech silos have delayed or limited their AI initiatives.

By 2027, AI is expected to handle half of all customer service cases — up from just 30% today.

72% of CFOs think AI agents will transform their business models

74% of CFOs believe AI agents will drive revenue

Top tasks CFOs will delegate to AI:

1. Risk assessments
2. Financial forecasting
3. Expense management

78% of CFOs say they’re increasingly using AI to make business decisions

4% of CFOs describe their AI strategy as conservative — down from 70% in 2020

64% of CFOs say AI agents are changing their perspective on how their business spends money