Stat Library

49% of field service organizations lack a clear process for converting service visits into sales leads.

Only 16% of field service organizations say their field and back-office technology are united on a single platform.

52% of field service organizations still use spreadsheets to manage field assets, and 43% rely on manual or paper logs.

71% of commerce leaders agree scaling across channels isn’t viable without AI.

Agentic search as the first step in the shopping journey grew 3x year-over-year.

In Q2 2025, AI-referred traffic to commerce sites grew 5.3x year-over-year.

86% of commerce leaders agree LLMs are essential to product discovery within one year.

Consumer product discovery through emerging channels (AI assistants, social media AI, delivery apps) grew 1.4x from August 2025 to May 2026.

Consumer product discovery through traditional search declined 15% from August 2025 to May 2026.

Consumer product discovery through brand-owned properties declined 7% from August 2025 to May 2026.

86% of commerce leaders say AI is raising customer expectations.

61% of commerce leaders say meeting customer expectations is harder than ever.