Stat Library

59% of customer service leaders say data readiness is a major blocker to AI — vs. 72% of service operations professionals.

74% of customer service professionals with AI agents personally trust AI agents for sensitive requests.

65% of customer service professionals say their customers fully trust AI.

85% of marketers say AI is reshaping their SEO strategy.

69% of marketers struggle to promptly respond to customers.

84% of marketers say they sometimes run generic campaigns.

78% of marketers say they need more personalized content than they’re able to produce.

• 58% of marketers have complete access to service data.
• 56% of marketers have complete access to sales data.
• 51% of marketers have complete access to commerce data.

81% of marketers would trust AI to respond to customers to help scale efforts.

88% of marketers using AI say AI lets them spend more time on their favorite parts of their job.

85% of marketers using AI say AI helps them feel less anxious about their workload.

86% of marketers say AI is raising customer expectations.