Stat Library

44% of service leaders with AI say tech silos have delayed or limited their AI initiatives.

By 2027, AI is expected to handle half of all customer service cases — up from just 30% today.

61% of CFOs say AI agents are changing how they evaluate technology ROI

64% of CFOs say AI agents are changing their perspective on how their business spends money

4% of CFOs describe their AI strategy as conservative — down from 70% in 2020

78% of CFOs say they’re increasingly using AI to make business decisions

Top tasks CFOs will delegate to AI:

1. Risk assessments
2. Financial forecasting
3. Expense management

74% of CFOs believe AI agents will drive revenue

72% of CFOs think AI agents will transform their business models

80% of IT security leaders believe AI agents introduce new security opportunities

100% of IT security leaders believe AI agents can improve at least one security concern

78% of IT security leaders believe AI agents introduce new security challenges