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| Stat | Source | Month/Year | |
|---|---|---|---|
| 98% of service professionals that use automation say it gives time for new projects (46% say major improvement). | State of Service | 09/2022 | |
| 73% of sales professionals say their roles are more consultative and less transactional than before the pandemic. | The Great Sales Transformation Research | 06/2022 | |
| 79% of sales professionals say closing deals is not enough to succeed. | The Great Sales Transformation Research | 06/2022 | |
| 89% of sales professionals say sales today is more about listening than talking. | The Great Sales Transformation Research | 06/2022 | |
| 90% of sales professionals say intelligent insights cut closing times significantly. | The Great Sales Transformation Research | 06/2022 | |
| 54% of service leaders are increasing benefits to attract employees. | The Great Service Resignation Research | 02/2022 | |
| 56% of service leaders are increasing benefits to retain employees. | The Great Service Resignation Research | 02/2022 | |
| 66% of service agents say customer satisfaction is a challenge for their department. | The Great Service Resignation Research | 02/2022 | |
| 69% of service agents are considering leaving customer service roles entirely. | The Great Service Resignation Research | 02/2022 | |
| 71% of service agents have considered leaving their job in the past six months. | The Great Service Resignation Research | 02/2022 | |
| 81% of service agents say their job lacks new or advanced technology. | The Great Service Resignation Research | 02/2022 | |
Top challenges for service agents:
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The Great Service Resignation Research | 02/2022 |