58% of service professionals say their company data is not properly set up for generative AI.
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63% of salespeople expect generative AI learning opportunities from their employer.
67% of salespeople say their employer doesn’t provide generative AI training.
57% of service professionals expect generative AI learning opportunities from their employer.
64% of service professionals say their employer doesn’t provide generative AI training.
47% of salespeople don’t know how to effectively use generative AI.
54% of service professionals don’t know how to effectively use generative AI.
49% of salespeople don’t know how to safely use generative AI.
55% of service professionals don’t know how to safely use generative AI.
53% of salespeople don’t know how to get the most value out of generative AI.
60% of service professionals don’t know how to get the most value out of generative AI.
68% of desk workers say generative AI will help them better serve customers.
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