Stat Library

55% of service professionals don’t know how to safely use generative AI.

60% of service professionals don’t know how to get the most value out of generative AI.

68% of desk workers say generative AI will help them better serve customers.

67% of desk workers say generative AI will help them get more out of their other technology investments.

Desk workers estimate generative AI will save them five hours per week.

61% of desk workers use or plan to use generative AI.

58% of desk workers who plan to use generative AI don’t know how to use it safely.

73% of desk workers believe generative AI introduces new security risks.

54% of desk workers worry generative AI outputs are inaccurate.

59% of desk workers worry generative AI outputs are biased.

Desk workers say the following is necessary for them to successfully use generative AI:

• Human oversight (60%)
• Enhanced security measures (59%)
• Trusted customer data (58%)
• Ethical use guidelines (58%)

51% of marketers currently use generative AI, with an additional 22% planning to use it very soon.