73% of business leaders agree data reduces uncertainty.
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73% of business leaders agree data helps make accurate decisions.
73% of companies plan to maintain or increase employee training on data skills.
79% of consumers are reassessing their spending on retail due to economic conditions.
Poor service is the #1 reason consumers stop purchasing from a company.
72% of consumers say they will remain loyal to companies that provide faster service.
Consumers’ #1 frustration with organizations is disconnected experiences.
61% of consumers expect instant responses with up-to-date information when interacting across departments.
76% of consumers say they will remain loyal to companies that provide better data security.
65% of consumers say they will remain loyal to companies that offer a more personalized experience.
81% of consumers are reassessing their overall spending over the next 12 months.
Top factors in consumers’ purchase decisions:
- Value for money
- Meeting needs quickly
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