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Stat Source Month/Year
62% of automotive retailers are investing in IoT applications. Trends in Automotive 08/2022
68% of original equipment manufacturers are investing in IoT applications. Trends in Automotive 08/2022
95% of automotive companies use third-party customer data to support their marketing. Trends in Automotive 08/2022
Only 46% of automotive companies report having comprehensive customer data. Trends in Automotive 08/2022
67% of consumers say they would pay more for the benefits of 5G. Communications Trends 08/2022
62% of customers feel satisfied with their communications provider. Communications Trends 08/2022
33% of consumers prefer OTT services (e.g., Hulu, Netflix, Amazon) over cable. Communications Trends 08/2022
50% of wireless customers and 47% of cable customers say they get the best service when they threaten to switch providers. Communications Trends 08/2022
Just 22% of customers say their communications providers' self-service options are excellent. Communications Trends 08/2022
35% of customers switched their banking provider for an easier, more intuitive experience. Future of Financial Services 06/2022
37% of customers switched their wealth management provider for an easier, more intuitive experience. Future of Financial Services 06/2022
Top 3 financial services customer pain points:
  1. Personalized support
  2. Finding relevant content
  3. Receiving personalized communications
Future of Financial Services 06/2022
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