Stat Library

Organizations with lighter governance reach AI agent ROI in 7.2 months, versus 9.3 months for those with heavier governance.

The primary determinants of success are clean, accessible data; narrowly defined agent scope; and human escalation paths established in advance.

Professional and business services organizations are the fastest to AI agent ROI, at 6.5 months, while high tech is among the slowest, at 10.1 months.

Financial services, retail, manufacturing, and high tech / technology lead all industries in full AI agent deployment.

Retailers using AI agents grow online sales at 4x the rate of those that don’t.

95% of field service organizations use AI.

85% of field service organizations plan to increase their AI investment over the next one to two years.

54% of field service organizations use AI for customer communication, and 51% use it to assist workers in the field.

66% of field service leaders say mobile worker turnover has risen over the past two years — including 20% who say it rose significantly.

85% of field service leaders say they have measured the ROI of their AI investment.

40% of field service leaders say they struggle to measure whether AI is working.

Among field service organizations that measure ROI, 43% report higher mobile worker productivity from AI — the most common benefit realized.